STORY FOR THE WEBINAR 29
DUCK OR EAGLE
B. Kanaga Sabapathy, Tiruchirappalli
I was at the airport when a taxi driver approached.
The first thing I noticed in the taxi was a sentence, which read: – Duck or Eagle? You decide.
The second thing I noticed was a clean cab, the driver well dressed, white shirt and pressed pants, with a tie.
The taxi driver got out, opened the door for me and said: “I am John, your driver. While I keep your luggage, I would like you to read on this card what my mission is.”
On the card it was written: John’s Mission: – Take my customers to their destination quickly, safely and economically,
offering a friendly environment.
I was impressed. The cab’s interior was equally clean. John asked me: “Would you like a coffee?”
Playing with him I said: “No, I prefer juice.” Immediately he replied: “no problem. I have a thermal with regular juice”. He also told me: “If you’d like to read, I have today’s paper and some magazines as well.”
When the taxi started, John told me: “These are the radio stations I have and this is the program they play.”
As if that wasn’t enough, John asked me if the air conditioning temperature was good. Then he told me the best route to my destination and whether I wanted to talk to him or whether he preferred that I not be interrupted.
I asked: “Do you always serve your customers like this?” “No,” he replied. “Not always. Only in the last two years. In my first years as a taxi driver, I spent most of my time complaining like other taxi drivers. One day, I read a book called “Who You Are Makes a Difference”.
He said: Don’t be a DUCK! Be an EAGLE!
The ducks only make noise and complain, the eagles fly above. I was all the time making noise and complaining. So I decided to change my attitude and be an eagle. I looked at the other taxis and drivers. Dirty taxis, unfriendly drivers, bad language, and unhappy customers. I decided to make some changes. Since my customers responded well, I made a few more changes. In my first year as an eagle, I doubled my income. This year, I have already increased my income three times. I’m no longer at the taxi stand. My clients make reservations on my cell phone or text me.
John was different. He offered an excellent service in a regular taxi. John, the taxi driver, decided to stop making noise and complain as ducks do and started to fly over the group, as eagles do.
It doesn’t matter if you are a teacher, valuer, engineer, civil servant, politician, executive, employee or professional or taxi driver! How do you behave?
Are you dedicated to making noise and complaining? Or is it rising above the rest? Remember: THE DECISION IS YOURS
2022 is nothing new if we don’t have new attitudes! Let us be better professionals & valuers!
LET US BE EAGLES AND NOT DUCKS.
Provided: BK
